Privacy Policy

1. Introduction

Medkins Healthcare ("Medkins", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website medkins.com and use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Country of residence and nationality
• Medical information you choose to share (reports, conditions, treatment history)
• Communications you send us via enquiry forms, email, or WhatsApp
• Device and usage information (IP address, browser type, pages visited)

3. How We Use Your Information

We use the information we collect to:

• Connect you with appropriate doctors, hospitals, and medical specialists in India
• Provide free medical opinions and treatment recommendations
• Assist with visa documentation, travel arrangements, and accommodation
• Communicate with you about your enquiries and treatment plans
• Improve our website and services
• Send you relevant health information and updates (with your consent)

4. Information Sharing

We may share your information with:

• Hospitals and Doctors: To facilitate your medical treatment and consultations
• Service Providers: Third parties who assist us in operating our website and services
• Legal Requirements: When required by law or to protect our legal rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Medical Information

Medical reports, test results, and health information you share with us are treated with the highest level of confidentiality. This information is only shared with medical professionals directly involved in your care and treatment planning, with your explicit consent.

6. Cookies

We use cookies and similar tracking technologies to improve your browsing experience on our website. You can control cookie settings through your browser settings. Disabling cookies may affect some functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical information is retained for a minimum of 7 years as required by medical record-keeping standards. You may request deletion of your data at any time, subject to legal requirements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for processing your information
• Lodge a complaint with a data protection authority

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.

10. International Transfers

As a medical tourism facilitator, your information may be transferred to and processed in India, where our partner hospitals and doctors are located. By using our services, you consent to this transfer.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: